CUSTOMER FAQS

WHAT IS GOLD VERMEIL?

All STELLAR 79 jewellery is 18 karat gold vermeil. Gold vermeil is a thick coating of gold at a thickness of 2.5 microns over a sterling silver base.

WHAT IS STELLAR 79 DOING TO BE MORE SUSTAINABLE?

Please refer to our Sustainability Journey

WILL MY JEWELLERY LOOK EXACTLY THE SAME AS THE IMAGES ON THE WEBSITE?

STELLAR 79 jewellery is handcrafted using natural materials and gemstones. As such, it is possible to have slight variations in colour, composition and size of each piece. Every image has been selected to illustrate the products detail – for accurate dimensions, please refer to the specific product page.

DOES STELLAR 79 JEWELLERY HAVE A UK HALLMARK?

All STELLAR 79 jewellery is laser marked with 925 to indicate the sterling silver purity and 375 to indicate the 9 karat gold purity. Where pieces meet the required metal weight set by the London Assay Office, they are marked with the Traditional UK Hallmark at Goldsmiths’ Hall.

WHO DESIGNS STELLAR 79 JEWELLERY AND WHERE IS IT CREATED? 

STELLAR 79 jewellery is designed in East London by sister co-founders Natasha and Sheena, and is hand-made in our Jaipur atelier by talented artisans.

WHAT ARE STELLAR 79 RING SIZES?

Please refer to our Ring Sizing guide.

HOW DO I CARE FOR MY STELLAR 79 18 KARAT GOLD VERMEIL JEWELLERY?

Please refer to our Jewellery Care guide.

CAN I PRE-ORDER OUT OF STOCK ITEMS?

Please contact us via our Contact Page with your request.

HOW WILL MY JEWELLERY BE PACKAGED?

All jewellery comes packaged in a sleek, stylish black and white branded jewellery box. Our boxes and packaging are 100% recyclable and compostable, we use FSC-certified materials which are printed with soy-based and water-based inks. To avoid excess packaging and minimise waste, orders with multiple pieces will be packed together where possible, unless otherwise requested. We encourage both mailer and jewellery boxes to be reused, to extend their purpose and lifespan. 

DOES STELLAR 79 OFFER GIFT WRAPPING?

Every purchase comes with a sleek, stylish and environmentally-friendly branded jewellery box. Perfect for you to gift as it is and share the STELLAR 79 love.

QUERIES ABOUT KLARNA?

Please refer to How to Pay with Klarna

WHAT PAYMENT METHODS DO STELLAR 79 ACCEPT?

We accept all major payment methods including Visa, Mastercard, Maestro, AMEX, Apple Pay, Google Pay, Shop Pay and Klarna.

WHAT SHIPPING OPTIONS DOES STELLAR 79 OFFER? 

Please refer to our Shipping information.

WHAT IS THE STELLAR 79 RETURN POLICY?

Please refer to our Shipping & Returns information.

CAN I RETURN JEWELLERY PURCHASED IN A SALE?

All jewellery purchased within a sale are final and non-returnable.

DOES MY STELLAR 79 JEWELLERY HAVE A WARRANTY?

STELLAR 79 jewellery is covered by a 1 year warranty with a valid proof purchase.  Unfortunately, our warranty does not cover general wear and tear, misuse or lost stones.